We understand some parts just don’t fit right! Not a problem! We will happily exchange or refund your PayPal account or credit card. You have 30 days from the day you received your order to request a RMA number.

Return and Exchange Info:

  • Exchange or return your item within 30 days of upon receiving your order.
  • Include a copy of the invoice.
  • Mark outside of box with RMA number.
  • We recommend using an insured, trackable method for shipping your package back to us.
  • Ship to:
    Fay’s Boat Yard – Returns
    3 Varney Point Road
    Gilford, NH 03249

Non-Returnable Items:

Some items cannot be returned, including:

  • Gift certificates.
  • Damaged or abused items.
  • Items that are missing parts, such as screws, clips, etc.
  • Etched or otherwise personalized items.
  • Used / worn sailing gear of any type.
  • Custom made sails.
  • Special Orders

Restocking Fee:

A restocking fee of 20% may be applied to products accepted after 30 days prior to approval, or show less than perfect resalable conditions.

Refund Method:

Your refund will generally be in the same form as the original payment. We’ll process your exchange within 2-5 business days of it being received at Fay’s Boat Yard.