We understand some parts just don’t fit right! Not a problem! We will happily exchange or refund your PayPal account or credit card. You have 30 days from the day you received your order to request a RMA number.
Return and Exchange Info:
- Exchange or return your item within 30 days of upon receiving your order.
- Include a copy of the invoice.
- Mark outside of box with RMA number.
- We recommend using an insured, trackable method for shipping your package back to us.
- Ship to:
Fay’s Boat Yard – Returns
3 Varney Point Road
Gilford, NH 03249
Some items cannot be returned, including:
- Gift certificates.
- Damaged or abused items.
- Items that are missing parts, such as screws, clips, etc.
- Etched or otherwise personalized items.
- Used / worn sailing gear of any type.
- Custom made sails.
- Special Orders
A restocking fee of 20% may be applied to products accepted after 30 days prior to approval, or show less than perfect resalable conditions.
Your refund will generally be in the same form as the original payment. We’ll process your exchange within 2-5 business days of it being received at Fay’s Boat Yard.